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Field Service Technician - Toronto

Thursday August 23, 2018

By innovating and offering customized solutions to our customers, our company has become a leader in its field. National in scope, Novatech specializes in industrial analytical instrumentation. Due to sustained growth during the past several years, our team continues to expand. Our ongoing goal being to provide an enhanced employee experience, we are currently seeking a Service Technician.

Under the supervision of the Service Manager and located in Mississauga, ON the candidate’s mandate will consist in maintaining and repairing the analytical instruments and installations at clients’ sites, and will include: 

  • Calibration, maintenance, diagnostics and repair of analytical instruments on site or at our Mississauga office;
  • Execution of preventive maintenance contracts;
  • On-site start-up and commissioning service of Novatech analytical systems;
  • Telephone support;
  • Aftersales technical training;
  • Renewal and promotion of annual service contracts;
  • Regular interface with our suppliers’ service departments;
  • Close collaboration with fellow technicians, sales and project teams;
  • Administration of service tasks such as quotes, work orders, service reports and RMAs via SAP by Design CRM / ERP system;
  • Participation in the management of the service inventory;
  • Travel across Ontario and occasionally elsewhere in Canada and the United States;
  • Occasional trips required for supplier training outside Canada.


You have the profile we are looking for if you have:

  • A post secondary degree/diploma in Industrial Electronics, Instrumentation & Control Engineering Technology or Electrical Engineering.
  • A minimum 5 years experience in service is preferred, though candidates with exceptional qualities will be considered.
  • Knowledge of analytical instrumentation and industrial service experience are assets
  • Knowledge of CRM / ERP systems, ideally SAP
  • Good computer skills (Outlook, Word, Excel, etc.)
  • Are autonomous, organized and motivated
  • A positive attitude and good communication skills.
  • Adaptability to change and the ability to work under pressure and with potential conflicting priorities
  • Own a valid driver's license and a car.


If this challenge excites you and you believe that your expertise will bring added value to our organization, please send your resume to lalondeg@novatech.ca

Novatech offers excellent working conditions and a competitive salary.

We thank all applicants but will only contact those selected.


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